Everything in this snapshot, working together
Three connected systems. The reputation engine up top, and the appointment and lead automations that keep feeding it happy customers.
Winning more good reviews
Automated review requests
Reaches out by email and text asking how the experience was, with polite follow-ups spaced over time, and guides happy customers straight to a public Google or Facebook review.
The AI that decides who to ask
Step one: an AI reads each customer's conversation and looks for signs of unhappiness. For customers with no signs of a bad experience, it triggers the automated review request. Unhappy customers are not asked and are flagged to the team.
Protecting the reputation already built
Private interception of unhappy customers
A customer who signals they were unhappy gets a calm apology and a short private survey, and the team gets a task to follow up, so the frustration is resolved privately instead of becoming a public one-star.
AI that replies to reviews
Responds to reviews in the business's voice. Reply automatically, suggest a draft for approval, or leave it off.
Spam filtering, review balancing, and a review widget
Filters junk reviews, helps balance requests across platforms, and puts the client's best reviews on display with an embeddable widget.
The engine that creates happy customers
After-call status form
A one-click form that keeps the pipeline clean and updated, and can send a recap or thank-you email. The easiest way for users to keep call outcomes accurate.
Appointment reminders and auto-call
Reminders by email and text right away, two days out, four hours before, and ten minutes before, with quiet hours on the main ones. Two minutes before, the system phones the rep and connects them to the customer.
Cancellation and no-show recovery
When someone cancels or no-shows, an automatic sequence invites them to rebook, hands the rep a ready-to-share link, and assigns a task so the win-back has an owner.
Lead Source Tracking
Any inbound message becomes a tracked lead automatically, labeled with where it came from: a call, a text, a Facebook or Instagram message, an email, or a website chat.
Facebook lead capture
Leads from Facebook ad forms flow straight in and get assigned to a person, tagged with their source like every other lead.
Visibility
Main Leads Pipeline
Every lead and call outcome lands on a single board, sorted into clear stages from new lead to contacted, no-show, and canceled, so the whole sales process is visible at a glance.
Review Management Pipeline
Tracks where every customer sits in the review journey, from eligible to requested to the response received, so positive, neutral, and negative outcomes are each easy to see and act on.